Red Robin Gourmet Burgers and Brews

I had such a great experience at this Red Robin! From the moment we walked in, every worker we encountered had a smile on their face, which set such a welcoming tone. Our waitress, Ainsley, was absolutely wonderful—so attentive, friendly, and knowledgeable. I have to eat gluten free, and she took the time to reassure me about their gluten free protocols, which gave me so much peace of mind. What really impressed me is that this is the only Red Robin in the West Valley where the fries have their own dedicated fryer—a huge deal for anyone who has to avoid cross-contamination. It made the meal that much more enjoyable knowing I could safely indulge in fries too. The service, food, and atmosphere were all outstanding, and thanks to Ainsley and the rest of the team, it was one of the best dining experiences I’ve had in a long time. We’ll definitely be back!

Where do I start? My Fiancée, Son, Nana, and I usually almost always enjoy our experience with Red Robin, and we've been to MANY throughout the state of Arizona, but this location? It's was BY FAR the worst experience we've ever had. Let's start off with our waiter (who was actually the bartender working tables). He was very nonchalant and did not seem to care about his job whatsoever. It took 10 minutes at a time just to either get a refill or more fries because he kept forgetting everything. He seemed in a hurry to gather our order without even double-checking to make sure everything was correct before he left. I would have understood if they were busy, but there was a handful of people there. If that. Then there's management. This woman KNEW we were agitated with having to constantly wait and did nothing to correct the issue. Instead, she chose to sit with ALL of the other male workers (who could have been helping with tables) and sat back and just watched the dumpster fire that was going on in front of her, and then when I vocally expressed my frustrations, proceeded to ignore us even further. My burger wasn't even prepared properly (which I've gotten multiple times at other locations and I know how it's made) then our waiter proceeds to tell me I'm wrong and wants to do nothing to correct it. Same with the manager. Our son also has celiac disease, and rarely gets to get out and enjoy a meal that he's actually looking forward to, and gets a handful of fries at time (which are bottomless by the way) and has to wait 10 minutes or more at a time for new ones to arrive. I've never seen a staff that collectively didn't care about their guest in all my life. I can promise we will never go to this location again, and I suggest you do the same. Perhaps it would be a good idea for an entire revamp when it comes to the staff. Actually. No. Keep the hostess, because she was the ONLY one who actually cared and brought us a to go bag for all the food the "waiter" brought us. Along with lids, cups, and lids for the sauces that he conveniently "forgot," the food was otherwise good, and that was their only saving grace. Save yourself the headache, and go to literally any other Red Robin in the Glendale/Avondale/Phoenix area. You'll thank me later.