Red Robin Gourmet Burgers and Brews

I have serious gluten and shellfish allergies and Red Robin did a amazing job keeping my food safe from cross contamination!! Had cheese burger and fries and no reactions! So nice to eat somewhere where they take your allergies very seriously!! Service was great, food was great! If you have gluten allergies and want a great tasting burger try this Red Robin restaurant!

First, let me start off by saying that when we walked in, it smelled like the play place at McDonald's. Someone greeted us and sat us promptly. The table we got looked like it had been carelessly wiped off, and the kiosk on the table had a film of smudges on it. So did the menus. Our waitress was nice and came over right away to take our orders. I ordered a plain gluten-free cheeseburger well done, and my husband ordered something spicy with cheese sauce all over it. Our drinks were prompt. Unfortunately, the cups they came in were both dirty. I didn't notice until i went to take a drink, and the rim tasted weird. Whatever, it was just water, so we both set them aside and ordered milkshakes Our food came out quickly, but immediately, I hesitated because the bun did not look gluten-free, nor was it marked in any way that it could mean allergy friendly. Not to mention, it was fully loaded with everything. No biggie, I can take off what I didn't want. I ate my fries while I waited for her to come back, and she confirmed it was indeed not gluten-free and took it in back. Two minutes later, she came out with a fresh plate. Unfortunately, they took the burger off the old bun, plopped it on a gluten-free one, and slathered it in MORE mayo. (There was still lettuce stuck in the cheese, and the second one came with no lettuce - that's how I knew.) So my husband went over and had a conversation and she came back annoyed with the staff letting us know she would make it right. Meanwhile, my husband was done eating, and a manager came out and said sorry for the mixup and gave us a bunch of fries. (Like she was trying to apologize with fries) Annoyed my husband ate the fries, which weren't even the fries that had come with his meal i tried not to because I didnt want to fill up on fries. Finally, mine came out, plain on a gluten-free bun. By this time, I was unintentionally full, so we asked to get to go boxes and went to pay the bill. Again, my husband had to go have a chat because they charged us for 3 burgers instead of two. After speaking with the manager, she took off the one but refused to make any compensation for my meal being wrong twice. Or the fact that my husband didn't get the bottomless fries he ordered. Our waitress was very nice and really the only one doing any work there. Everyone else was sitting writing on little cards that I assumed they planned to hang somewhere, and the manager was sitting close by on her computer. She didn't give a **** about us or our meal. I hate to say it, but I will NEVER eat at a Red Robin again after this experience. Update: when we finally got checked into our hotel I got a stomach ache (that is specific to how I feel when I eat gluten) from what I assume was cross contamination and spent the rest of the night in the bathroom. Great way to start our vacation.