Restaurante Almibares

I wanted to tell you because I was pleasantly surprised... last night I went to the Almíbares restaurant and I was surprised by the detail that the manager Beatriz had with my colleague because she is celiac and they had the detail of putting a small tray as she wanted without putting any problem, much more thanks for the detail, select environment, great confidence and they surpassed themselves this time, fast and efficient cooks and very good waiters except Mohamed who seems to be going to something else, many thanks to the restaurant managers

🚨 IMPORTANT REVIEW FOR PEOPLE WITH CELIAC SUFFERERS 🚫⛔️ I've eaten at Almíbares about 7-8 times with my partner, without any problems. They've always been very attentive to my celiac disease: they'd take notes with a PDA indicating "gluten-free," explained which dishes I could eat, and when we shared sushi, they served a tray of gluten-free, cross-contamination-free pieces with gluten-containing soy and mustard sauce, while they brought my partner his own sauce. But what happened yesterday was so SERIOUS and DISAPPOINTING that I feel compelled to share it, to prevent it from happening to someone else. ❌ A poorly managed business lunch We went for a business lunch, and since there were more than 7 of us, they forced us to get a group menu, despite us offering to split tables and order separately. We were given advance notice that a vegetarian (who was well-served) and a celiac (me) would be attending. The host was fully aware of the situation before arriving. The menu included salad, gyozas, skewers, zucchini spaghetti, tempura sushi, a wok, and a tray of assorted sushi, all to be shared between four people. During the entire first part of the meal, I wasn't offered anything suitable except the salad (which I was already wary of, for fear of cross-contamination). I was only served an individual plate of zucchini spaghetti, and later I was allowed to share the wok, although at the risk of contamination, as the rest of the guests had already used their cutlery on dishes containing gluten. ⚠️ The critical moment: the sushi When the tempura sushi (containing gluten) arrived, I asked if I would have a separate tray. The waiter told me yes. But the manager (or owner, a woman who's always behind the bar, and to whom the waiters communicate any problems) handed her a tray containing: • Soy sauce with gluten • 5/20 pieces with tempura inside When I explained that I couldn't eat from a tray contaminated with gluten-containing pieces, and after telling me to simply put the gluten-containing pieces aside, her response was outrageous and arrogant: "We've put something gluten-free on all the trays, and that's what you have to eat. When you come with your partner, you can rest easy, but with a group menu, traceability isn't taken into account." Remember, there was no option to opt out of the group menu... well, not only did she not apologize, but on top of that, this arrogant woman tried to argue that I was ordering too much. If you're not going to guarantee NO cross-contamination in a group, LET US KNOW WHEN YOU BOOK, and I won't eat. Celiac disease is an autoimmune disease, not a fad, and you don't mess around with your health. One mistake can send you to the emergency room or cause irreparable damage, for example, if you're pregnant. ✅ The only positive thing After all this, they prepared a new tray with 20 pieces of gluten-free, uncontaminated sushi. I appreciate it, although I didn't need or order that much: a fair, safe portion would have been enough. They also didn't offer dessert (something I expected, since they don't have gluten-free options), but they did charge for the full menu. I want to highlight the service provided by the waiter Ibra, who showed empathy at all times, constantly asked questions in the kitchen, and was the ONLY one who apologized, despite not being directly responsible. 💡 What should they have done? It's not that difficult to do things right in a place that already offers gluten-free options. This is the minimum expected of a restaurant that caters to guests with allergies or intolerances for a group meal: • Serve small, individual portions of celiac dishes (spaghetti and wok) from the start, so as not to leave the celiac patient without food while the rest of the guests eat. • If each person was to receive 7-8 pieces of sushi, prepare a tray with that same amount, gluten-free and free of cross-contamination. WE DON'T ASK FOR LUXURY, ONLY SAFETY AND PROFESSIONALISM.

My experience has been for an order of sushi to eat at home. Great, we ordered a small tray for Christmas Eve because we were 2 people who were going to eat. The rice is just right, the filling is exquisite because I don't like cucumber. I have problems swallowing and I am gluten and lactose intolerant and at no time have I had any problems, they quickly solved it for me. That night, I ate too much because there was no end to how delicious it was. The honey sauce was just right, and they had the courtesy to give me another one. I recommend it 100%, the family will go to eat at the restaurant because I have had a very good experience. The staff, wonderful. For the dates they were, they met the schedule and were kind. They are very professional and I loved it. Now, I'm looking at the menu, to order for New Year's Eve. Quality/price 10 out of 10. Many thanks to all the staff and we will definitely return to order and go to the restaurant. Thank you very much and greetings. Merche