Restaurante El Granero

I've visited El Granero on several occasions for business lunches and have always been very satisfied with the food and service, which have been excellent. However, on this last occasion, the experience was quite disappointing. I booked a table for seven people three days ago, including a child with celiac disease, and was assured they had a special menu for him. When we arrived, we were informed that there were no gluten-free croquettes, despite having previously confirmed this, and they served him ham instead. I understand that unforeseen events can arise, but it was an unpleasant surprise. During the meal, the service was very slow, and the waiters seemed somewhat disgruntled, which detracted from the experience. Furthermore, we were told there was no hamburger left for the child and he could only choose chicken breast, which is also understandable. When dessert arrived, we asked if the ice cream was gluten-free. The waiter checked with the kitchen again and confirmed that the gluten-free options were only vanilla and chocolate. We chose chocolate ice cream, but they brought us one with cookies on top. When we pointed this out, the waiter apologized and the meal was immediately changed. It's important to note that celiac patients don't choose to follow a gluten-free diet; they have an autoimmune disease that requires special care. On this occasion, we felt those needs were not respected. Furthermore, the child expressed feeling left out because he didn't have his full menu and they tried to poison him with the ice cream and cookies. Despite having had good experiences in the past, this visit was a disaster for my family. I hope they can improve their attention to special needs and how they handle unforeseen events in the future.

Today I left this place quite dissatisfied. To start, on their website it says that they open at noon at noon and on Google it says at 1:00 p.m., neither one nor the other, they are supposed to open to the public at 1:30 p.m. Last night (Monday, they don't work), I tried to make an online reservation from their website (there is a section that says Reserve and takes you to a form), but it seems that they neither consider it nor look at it... We found out that they opened at 1:30 p.m. because at 1:15 p.m. we arrived and they made us wait outside for 15 minutes... On the other hand, they have the gluten-free logo on their website, on the door of the restaurant... well, if you order a menu, the gluten-free bread is not It's on the menu, you have to pay for it separately, at least for the €15 one it's not included… I think it's the first time I've gone to a restaurant where I can eat gluten-free and gluten-free bread isn't on the menu! Also, among the desserts there is only fruit as a gluten-free option... a list of 7-8 desserts and only one gluten-free option: fruit! If you not only can't eat gluten but also fructans or fructose, there is no dessert worth it... Not to mention that, at least today, only the €22 menu was marked with allergens, but the €15 menu had nothing marked, and the waitress who served us didn't have much of an idea... The food was good, although some things could be commented on, for example that they serve you hot rice pudding in the middle of summer... but of course the service has left a lot to be desired both by the waiters and by who we think is the manager or owner who is the one who told us to wait outside for 15 minutes and told us that they don't read the reservations on Tuesdays because they don't work on Mondays, or something like that... In short: because I couldn't eat gluten I was left without bread and without dessert, but of course I paid for the menu complete… but they boast of a gluten-free store sticker!