Restaurante Il Basilico Porto

Lovely restaurant, disappointing service, good food. Came for my 30th birthday as we love the Il basilico in Madeira. Unfortunately this one was disappointing. Started off well with colouring pictures for our child but we had put in the booking that we needed a high chair and despite asking twice more one never showed up (we weren't told there wasn't one either which would've been fine) so had to hold our toddler the whole time which isn't relaxing. People who had arrived after us got served before us and we were on a deadline with a toddler. We weren't offered water (fyi it's not free) like others were. Partner was gluten free which we mentioned on the booking and the waitress wasn't very helpful with this either, please put allergens on your menu as it makes us not want to come!! Food luckily came quickly but no one checked if we were enjoying it. Didn't hang around for pudding given the poor service and then ended up being given the wrong bill! Unsure if the staff are new or we got unlucky. A shame given our previous experiences with the brand.

Valentine's Day dinner for couples with friends, nice presentation of the dishes, good food, except the lasagna was rubbery and strange, the guys at the service were very kind and immediately ready to serve us, also attentive to a person allergic to gluten. Delicious artisanal ice cream. I recommend it.