Rhinefield House Hotel

We paid an eye watering, £1000 for 2 nights to get an absolutely terrible service, very average food and below average hotel facilities. Most of the staff seemed extremely unhappy, which was very obvious in their rather lazy / unhelpful attitude. The restaurant staff seemed too busy behind the scenes with no genuine interest in checking on the guests or their needs. The high tea was a major rip off- no real decent options for vegetarians or gluten free guests! The massese was a pot luck. Whilst my massage was lovely, my husband had a terrible experience with his masseuse - she had sweaty hands all along and couldn't go past a light massage despite requesting for a firm massage. She didn't bother reading any of the forms they made us fill! The spa needs a proper uplift- it's quite run down with hairs and mold in the showers. We paid huge amounts of discretionary service charges on non existent service and feel extremely ripped off. The owner and management really need to get their act together and shake up things. Absolutely substandard hotel and service.

Everything about this hotel is outstanding, friendly staff, great service, beautiful building and lovely rooms with views from the full length windows over the forest. Having everything complimentary in the room was a nice touch, especially the cocktails with, ice, shaker and even coffee beans for the espresso. The Armada restaurant is absolutely brilliant, service and food wonderful. Being coeliac I really appreciated the attention paid to making sure that the food was safe for me. Can't wait to go back 😁