Rico's Pizzeria of Lakewood Ranch

Usually there are minor issues but tonight's order took the cake! As my family is eating I am having to cook my pizza the rest of the way through. I already have a note on my account to make sure they actually cut my pizza (yes this has happened) and to double check the order bc I am gluten free and my family is not (they have mixed up the toppings before on the pizzas) and now I had to call and request a note to actually cook my pizza and to ask where my red sauce was. Hey at least I got a credit for my red sauce! I think it's time to find another spot. What a bummer! **update** I got a response as you all can see. I appreciate the response but would appreciate it if you read my post properly and you would of seen that I got a refund for the red sauce I ordered that they forgot not for the under cooked gluten free pizza that I had to handle myself at home. I appreciate the pizza cooks explanation and your swiftness to see the review and ask your team but sadly we won't be returning. I shouldn't have to request so many notes to ensure I have a cooked meal that is what I actually ordered and decently cut, especially when my order was close to $50. I understand that this pandemic has been insanely rough but just admit when you are wrong, apologize without passing blame or watering it down and attempt to make it right vs shrugging it off and inviting me back to see if it all happens again. It's the decent thing to do when you have a business.

I had a gluten pie and it was one of the better GF pizzas that I have experienced. I Don't often eat gluten free pizza because it/GF pizza can be pretty disappointing... This was not the case at Rico's. I would get it again. My husband had 'regular' pizza and said that it was very good. The girl that took care of us was very nice.