Stopped in for an acai bowl on our way home from Bethel Woods. The acai bowl I asked for wasn't made exactly how I expected, but delicious just the same. When I bought it to the attention of the employee that it wasn't exactly what I expected, who I assume to have been Rock stepped in & asked what the problem was. I explained it to him. The employee offered to make me a new one which was totally not necessary. I commenced to eat the acai bowl & much to my surprise, Rock bought over to me a new acai bowl, exactly how I expected the first one to be, free if charge. I told him it was not at all necessary and he insisted and said, customer satisfaction is the most important thing. I thanked him repeatedly. What a gracious way to handle the situation. He is truly a businessman who appreciates & understands customer satisfaction & I will definitely stop in again if we are in the area. Thank you again Rock!! We need a Rock's Kitchen on Long Island in Suffolk County!! Would love to try their gluten free pizza!