This location's atmosphere and service have been reported as inconsistent, with concerns about staff professionalism impacting the overall experience. Due to serious gluten-free safety issues, including mislabeling and cross-contamination risks, it is advised to seek alternative venues for gluten-free dining.
We were having a Christmas party on 12/26 and ordered 6 pizzas from here. We typically go to the Westerville one and never have any problems. They were out of chicken so we went to polaris. The staff was rude and messing around in the back. On our order we had 2 buffalo chicken pizzas. One was supposed to be gluten free. (You guys should really mark which ones are gluten free because the small pizzas and gf pizzas look the same). I opened the pizzas to check them and knew the buffalo chickens were wrong. I worked in a pizza place for 3 years. I knew they were barbecue chicken. when we got home and ate them they were 100% barbecue chicken. The gluten free was also not gluten free and my mom had a bad reaction. Please don’t go here. Make the extra drive to Westerville. We love Romeos but will never go to this location again. Never have had a problem in Westerville