Roots Natural Kitchen

I am one of roots biggest fans but we just had some of the rudest and most disappointing customer service. My sister has celiac disease (a severe gluten allergy) and always asks if the team can change their gloves and use fresh tubs of prepped ingredients that are near gluten items like pita chips. Despite being the only customers in the store - they complained about how much work it was to do this and they were shocked to hear that she had been accommodated at roots before stating that they “would not do it again” This is not the service we have come to expect at Roots, a place that quite literally advertises allergy accommodation and I am very disappointed at the lack of willingness to help serve a meal for someone with an allergy that can be accommodated in very simple ways.

Roots is one of my favorites!🥰 Now they are even more of my favorite after the care & safety they took in preparing a bowl I was ordering for my sister who has a gluten allergy—they used fresh “tubs” of ingredients to avoid cross contamination and were so kind & patient. I have always loved their food & now I can say I also love their above & beyond service! Thank you so much!!