Rumbi Island Grill

Really disappointed at their handling of food allergies. I am gluten intolerant and so specified that on the ordering form for a catered lunch. When I arrived, the host said that food sensitive meals were on the side. I looked and they made all of the food sensitive meals to be the tofu option, as if all of the food sensitive meals were related to meat limitations. I raised it to the host and she said that the restaurant did this, even though they gave specific instructions to the restaurant. I checked and the tofu was not gluten free, so aside from me preferring the chicken option the tofu literally was not compliant with my dietary needs. Additionally, the meals all had teriyaki sauce, which is traditionally not GF, and after checking the allergen menu was correct in that assumption. Rumbi chose to ignore dietary limitations and if I hadn't checked would have had gluten in two of my items even though I asked for a gluten free meal. Eating out with dietary restrictions can be really complicated and scary, and it's incredibly disappointing when a restaurant disregards it and gives so little care.

Love the friendly people on the phone and at the check out!! Food is always hot and quick! The sweet potato fries are my favorite! I am gluten free and have specific eating restrictions!! I can count on them to do a great job!!