Rustic Reel Brewing Company

If you had asked me a year and a half ago I would have given rustic reel 5 stars - I don’t want to complain about it because it’s an amazing atmosphere and I can really tell the owners put a lot of care into it and I really want to love it, because we used to love it so much but some changes have taken place that I would want to know about if I was the owners - although it’s stilll such a cool atmosphere I want to explain why we have stopped going in hopes to see changes so we can come back soon . My husband and o used to go literally every couple weeks we loved it there - then they shut the previous coffee shop - the local chemist inside - my husband is a coffee snob extraordinaire and the local chemist was hands down the best coffee in Kelowna . When they shut it and replaced it with a different coffee shop the coffee became subpar at best - it’s very basic coffee - they Went from an excellent product to a much lower quality - it’s clear the same knowledge about coffee is just not there - it was disappointing and we stopped really going because bright jenny’s is around the corner and does have amazing coffee and there’s another great brewery around the corner with live music . The pull to come in all the time and have coffee a lunch and cider was done - What rustic reel had though that stayed with me was the best gluten free chicken sandwich in town and an amazing plum basil cider - sadly they no longer have the cider due to bc tree fruit closing so they have an apple cider like everyone else and they changed the gluten free chicken sandwich - it’s no longer made with the same gluten free bread it’s made with a bun now that is neither that good and where the actual chicken doesn’t fit it - they took something special and made it not work . We went today and the chicken just wasn’t nearly as good as it used to be either and the bun was really disappointing - quite dry , and to be honest I wouldn’t order it again because of this change (though the fingerling potato’s are still a 10/10!) While I will always love rustic reel and their community vibe and great atmosphere these little changes probably have made it so we will be once a year visitors as opposed to every couple weeks… I hope they make some changes as we do love the atmosphere but honestly the big draws are gone for us and the service today took so long for them to even acknowledge us which didn’t help ! We are cheering for you rustic reel and hope to see some positive changes so next time we come back we will be drawn into becoming regulars again ! Best of luck ! You can do this ! Kindest regards

Have visited more that once and the hardest working staff around! and a great tasting Gluten reduced Blonde Ale, what else could you ask for!?