This review is regarding an online order. We ordered a meal that was labeled as gluten free optional online. Their uber eats menu didn’t have a “gf” option so we assumed it was just gluten free as that’s what their website states. Had a gut feeling to call the restaurant after delivery.
We asked the girl on the phone if this order was gluten free as standard. She responded with “it shoulddddd be..” we asked her to double check with the kitchen. Then quickly she replied “oh actually it never comes gluten free” I told her it was strange because their website states it can be made gluten free. She replied with “no it’s not. The only gluten free main we have is lemongrass” I explained that that’s odd when so many mains are labeled as having a gluten free option available (see screenshot). She said “well idk why that’s there but this is definitely not gluten free.”
She wasn’t very friendly, there was no acknowledgment of how dangerous this could be for people with allergies/celiac. No “I’m sorry about the mix up” or any attempt at remedying the situation.
Really disappointing. Staff should definitely be better trained in knowing what food contains common allergens, and the website should have accurate information provided.
Eat at your own risk if you have concerns about allergens/accurate ingredients.