Unfortunately we are very disappointed with our visit to St. Louis and it's really hard to find anything positive.
- We have reserved a table in the “heated” outdoor area. But not everywhere is heated and we sat in the last corner, far away from a patio heater. After we mentioned that we (5) were freezing, they just said that unfortunately there was nothing they could do except bring us additional blankets.
- When ordering, a chai latte was brought instead of a latte macchiato. When we pointed out that this was wrong and we didn't order it, it was still put down with the comment "it will be right". In the end it was actually a chai and when we brought it up at the end, it was blamed on our colleagues. But it was also wrong on the receipt. It would have been nice if they had remade the drink from the start instead of “guessing” that it was right. But we didn't want to cause any further inconvenience, so we said it at the end for your information.
- The Cafe Creme was at most a filter coffee, without cream.
- Unfortunately, the food is absolutely not worth the money. The avocado to bread ratio was zero. Gluten-free bread looked 2 weeks old and a hair in the food was included for free. We all left hungry.
- When we commented again at the end about the cold outside, no one apologized, no, they asked “if we really thought it was that cold”. It was 2 degrees.
- We weren't asked whether we wanted to have a drink in between, whether everything was OK, etc. (i.e. what we mean by service), which simply underlines the overall impression.
It's completely understandable that weekends are busier and there are longer waits, but we would have liked to have experienced a little more customer focus. A “sorry” would certainly have made this rating look different. The many “little things” ultimately lead to the one star. Really a shame.