SUR Restaurant and Lounge

Love this place. The food was very good. They had delicious gluten-free options. The garden patio was tranquil.

Went to Sur last night to celebrate my birthday. We chose this restaurant because years ago I watched all the Bravo reality TV and thought why not? Well I wish I would have thought otherwise! We were greeted by Peter who was lovely, we were sat outside and were one of two tables to start (7:15pm on Thursday). Our server was slow to greet us, though the bus boy did ask us for sparkling or flat water prior, so we did get our bottled water promptly. Our server was a nice woman, friendly just a little slow. We ordered our drinks, which came out in timely fashion. My husband and son ordered the goat cheese balls- which shockingly they were not a fan of. When I asked the waitress about Gluten Free options she tried to guess, so I asked her to confirm with Kitchen before we ordered the rest of our meal. She came back and informed us all sides were gluten free. We ordered our entrees shortly after, all at the same time. While waiting for dinner our cocktails were empty, never with a mention of ordering a new one. When our dinner arrived two plates were dropped of the four. When the third came (mine) it was the wrong item. The fourth showed up slightly after - Salmon - cold to the touch. In the meantime before my daughters cold salmon arrived my son was able to finish his entire lasagna to give you an idea of time frame. In addition to her salmon being cold, my food being completely wrong, the Brussels sprouts and truffle fries were dropped- cold. Cold to the touch as well. No sight of server at this point. I flagged a gentleman down who took my daughters food back to fix- as in reheat which completely over cooked the salmon rendering it dry and tasteless. When my “steak” arrived- mind you the “wagyu strip” I was shocked! It was 1/8 inch fatty looking steak you would be served in a dive bar or breakfast place like dennys I would guess! It was absolutely not a wagyu cut of beef let alone $75! The manager came over looked at the plate almost confused at what HE WAS LOOKING at. He apologized profusely and obviously took care of it, but here I was on my birthday- no dinner- everyone else is done and the check dropped- with no other options. Happy 40th birthday to me! I wanted to love this restaurant- but I have to say STEAR CLEAR. Pictures of “steak” uploaded for a chuckle….