Sage Restaurant & Bar - Function Venue Gold Coast

A repeat customer. Love this place and very good with gluten free for a coeliac.

Visited Sage Broadbeach for dinner with my partner’s family. As a recently diagnosed coeliac, I was initially relieved to see the menu clearly labelled with GF options, and staff who encouraged us to mention any dietary needs. We started with cocktails and wine which we were impressed with the selection at reasonable prices, and the service was friendly and attentive at this point. Things quickly went downhill. When ordering, I asked if the mushroom sauce was gluten free, and the waiter casually said he’d just “mark it as gluten free,” which didn’t inspire much confidence. My meal arrived a few minutes late, and after checking again, I was told there was contamination with the fried kale. Unfortunately, by that point, I had already eaten some vegetables and a potato, only to find out the potatoes were also cross-contaminated. My plate was taken away, and after more delays, I was told they couldn’t even pan-fry a fresh batch (which was the waiters suggestion!) Everyone else was finished eating by the time my meal returned, what I assume was the same steak, now overcooked from medium to well-done, thrown together with a basic garden salad (not the pear salad I ordered), and a bowl of steamed vegetables that came out later. It was incredibly disheartening. Despite seeming aware of coeliac needs at first, the kitchen clearly didn’t understand safe food handling or cross-contamination risks. After expressing my frustration (after staying extremely optimistic and pleasant up until this point) they offered a discount on the steak, but it barely felt like a gesture considering how little I ate. Sadly, the experience left me feeling dismissed and disappointed. I wouldn’t trust them to safely cater for anyone with serious dietary needs.