Sailing for Oranges

I visited for drinks a while ago and was impressed with the service so returned with some friends recently. Upon arrival staff were a little blunt but we assumed they were busy and seated ourselves to our directed table without worry. Seating was cozy, nice and warm with the heater and the atmosphere was nice. In general it’s a lovely little spot. After sitting around for a while and servers looking at us but not approaching, we took ourselves to the bar to order. We ordered a bowl of chips and 2 drinks x2. One order immediately after another. On the menu it states there is a gf option for chips so we ordered one bowl as such. One set of drinks came out in a relatively timely manner but were so short. I understand they’re “cheap” at $15 on Fridays but they were a half a cocktail at best which was disappointing. A bowl of chips came next, my friend queried if they were the gf ones or not, the server said she wasn’t sure, returned with them a moment later saying they were. We could simply tell by the look of them they weren’t. The second lot of drinks came, also disappointing, the two drinks, supposed to be the same, stood next to each other and looked like two totally different drinks, meaning recipes or measurements aren’t used..? We came here knowing we had the comedy show above to attend to in just over an hour so assumed a bowl of chips and a set of drinks wouldn’t be pushing it, at all. After being in the establishment for 45 minutes, being really let down by our drinks and the second bowl of chips never arriving we decided to leave and make the most of the 15 minutes we had left before the show and went across the road for another drink. Before leaving we asked for a refund on the chips we didn’t receive and two servers approached the two of us and were really rude stating our chips were on the way… we ended up getting a refund with the intention of ordering food at the comedy club, unbeknownst to us that it was food served from the same establishment. Upon attempting to re order the same bowl of chips upstairs we were told by staff, the same one that served us downstairs that they don’t do gluten free chips….? This is really dangerous and irresponsible as an establishment. And leaving one of us not fed at all the entire night. After ordering drinks on the QR code a server approached us stating at 8pm on a Friday they had run out of pineapple juice.. it really just felt like one thing after another at this point which dampened the mood on our entire groups night. The efficiency and time management or even just staffing is clearly an issue here but the staffs approach is just awful. A smile and apology and or explanation goes a LONG way. Had we of felt welcome from the get go and had our issues heard without being met with attitude my review would be entirely different. After enjoying my experience here so much to the point of recommending and bringing friends back, to be met with this is so disappointing and embarrassing.

Great food, wonderful friendly service and lots of amazing gluten free options. Would highly recommend a visit.