Saltgrass Steak House

There was a piece of hair trapped in my burger... not one but two hairs. Look closely it is there. The gluten free bun was very good though. The potato soup might as well have had 2 parts grease and 3 part potatoes. It was like baby mush. Not that good, no picture of that. My husband went to talk to someone, maybe a manager... he saw my hair and said it looked like mine. REALLY? My hair is super curly.... that hair is bone straight! I was upset that he would even think it was my hair! Thank God I started eating the other half first. I contemplated posting this, mainly because I like to give good reviews. I thought about it all day and decided that I would post this. Unfortunately, we won't ever be back. Outback and Longhorn are better, shoot, even Texas Roadhouse is better! Sorry to post this, but completely necessary. They did take the hamburger off the ticket however, I was already so grossed out that the damage was done.

I am super gluten sensitive (not celiac, though) and called to see if they had a gf menu, which they do. When speaking with them, they used the correct terminology explaining that though they have a GF menu, they are not a GF kitchen. Sadly, I don't remember our waitresses' name, but she was very knowledgeable and when she brought the bread out it was GF. She didn't bring any other bread out at that time due to cross-contamination concerns which I really appreciated. Later I asked about the bread as it was actually decent tasting so she went to the back and asked what it was. She had been told it was a certain brand and told me. I had started looking for gf of that brand when I recieved a call from the mgr (remember, I had called earlier to enquire so they had my number) letting me know his employee had misinformed me. They actually use UDI's and toast it. He also asked about the meal etc. I will 100% go back there. It was such a joy getting to go out and eat without getting sick. I've yet to find any other place in Longview that has gone that extra mile for their customers. Thank you so very much.