San Churro South Bank

Absolutely terrible experience here and I left injured!!! Waited ages to be not even be served, then people came in after us and were served before us! Terrible ice cream display! 1/3 of the flavours had no signs so we couldn't even tell what they were and the rest were pushed forward in such a way that they couldn't even be read! There were only 2 scoups between all the flavours and every flavour was cross contaminated with others. So if you're after a gluten free variety, you'll have no luck unless you're willing to risk being poisoned. There was also ice cream dropped all around on the dividers between the flavours which looked messy and unsightly. Needless to say we left without ordering. Don't go here unless you are ok with poor food hygiene. I also need to add that I had a massive fall on the entry rug when exiting as the mat had been placed over a presumably mopped floor trapping the moisture before it dried, creating a slippery trip hazard which unfortunately I was the victim of after placing one foot on the corner of the rug! The fall was bad enough that I went into shock! I now have an injured back, hip and shoulder. Clearly customer safety and food presentation is of no priority here! I later found out when I went back to report my injury, that you need to order ice cream at the cash register, not at the ice cream display like every other ice creamery in existence, so stupid, as you have to walk back to the ice cream display to point at what you'd want as the flavour names aren't displayed, then have to go back to the register to pay! The staff saw us waiting to be served, but didn't even direct us to where we needed to order, just left us there waiting! Avoid this place!!! EDIT: email sent as suggested by response. Was contacted by store manager who forwarded my concerns to Churros HR. 2 months on, many emails to them from me and the store owner and I still have had NO contact from Churros Head office or HR department! Just appalling!!!

San Churro was a bit disappointing in the fact that they had no # Gluten Free eats. The only thing #GF was the Ice Creams, hot chocolate, fondue and some chocolates but no Churros which was disappointing. The Hot Chocolates menu doesn't mention if it's with powdered milk or chocolate and there are no options mentioned on the menu for skimmed milk or regular / Full fat milk. I felt quite bloated after drinking it so it was probably full fat.