Sannegårdens Pizzeria Vågmästarplatsen

I have been a loyal customer of Sannegården's pizzeria for several years. I used to love eating there, celebrating with my husband or taking food home. But in the last year I have experienced a complete change. The quality of the pizza has become much worse. The prices have increased significantly, while the ingredients have decreased and the previous fine food design has disappeared. The staff has insufficient knowledge about customers with allergies. One time I ordered a gluten-free Afrikana pizza, but they served me a regular pizza. Thankfully, my husband caught the bug before I started eating it, which could have resulted in a serious reaction. Despite their mistake, they demanded that I pay for a new pizza. It is completely unfair that I as a customer should have to suffer for their mistake. After that I gave them another chance, ordered a gluten free pizza with chicken kebab. However, due to the staff talking on the phone, not listening properly when I ordered and instead of chicken I got pork. When I pointed out the error they were again intransigent and demanded payment for a new pizza. This experience was the final straw. I chose to return the food and paid for it, but I vowed NEVER AGAIN to buy food from them!!!! I have told my story to my friends and neighbors to warn them. This company has no respect for their customers, especially loyal customers like me. I expect a company to compensate its customers when they make mistakes. I have been treated disrespectfully and the quality of the food has hit rock bottom.

Best pizza here in the neighborhood. They even have a super delicious glutenfree dough! A true life saver for me.