Santa Restaurante & Bar

The worst experience we had in a week in Lisbon, unfortunately. Went for New Year’s Eve. We’re not informed that their regular menu would not be available, only their €75per person menu with very limited options. Okay, fine, we understood that was typical and since we had already made the reso we’re okay to splurge on cost for a good meal. But the second we sat down the service was dismal. They didn’t even speak to us once or introduce the menu or anything. One of our party was gluten free, but before we could tell them that, they planted a plate of the first course “bites” to our table without any cutlery, plates, drink orders or any intro about what we were being served. When we finally got ahold of someone to explain the gf, they took away their small bite, and served the gf starter much later, when the rest of the table had been pushed to the second course. Still no water or drinks at this point. Once food was dropped off they didn’t once check on us, even though we planned to order a bottle of wine after our cocktails, it was so delayed we had already been given the main course when our cocktails were coming. Immediately after dessert they presented the bill with 8% service tip included. It was extortionately expensive considering the horrendous service and overall very unmemorable food. I never leave negative reviews but it was seriously a terrible experience, especially for a New Year’s Eve celebration. I hope no one spends their money here!

Amazing food, great menu with many glutenfree and lactosefree options. Very creative and fun names for the dishes as well, and the atmosphere is wonderful