Santa Lucia Pizza

A Mixed Bag with a Strong Finish We recently visited Santa Lucia Pizza with a party of nine—my parents, my wife, our three kids, two friends, and myself. Our plan was to arrive around 5:30 PM, with my parents getting there early to secure a table and place our order so the food would be ready by the time the rest of us arrived. Unfortunately, the visit got off to a rocky start. Upon arriving early, my parents requested a table for our full party. However, they were told by a female manager that, due to company policy, they could not be seated until everyone had arrived. While we understand that some restaurants operate this way, the situation could have been handled more professionally. The restaurant was far from full at the time, yet my parents were made to wait for more than 10 minutes with no accommodation or courtesy extended. When we did arrive, my dad was still speaking with the same manager, who responded to his concerns with a rude tone and dismissive attitude. Instead of offering an understanding ear or solution, she made a pointed comment about how this situation could have been avoided if we had made a reservation—essentially placing blame on my father. As someone who has worked in the service industry for years, I found this incredibly unprofessional. To make matters worse, when I went to the host stand to ask whether gratuity would be automatically included for our large group, I overheard this same manager speaking about my dad to the hostess—clearly referencing him in a less-than-respectful tone. That kind of behavior is absolutely not what you expect from someone in a management position, especially in hospitality. Thankfully, the experience took a turn for the better once we were seated. Our server, Carly, was a breath of fresh air—warm, bubbly, attentive, and professional throughout. She took the time to ensure all our needs were met and brought a sense of ease to the table, especially after the rocky start. A special shout-out goes to Danic, a male manager who came out personally after we informed Carly that my wife has celiac disease. He reassured us that her meal would be carefully prepared and took time to explain the steps the kitchen would take to ensure her safety. His personal attention and thoughtful approach were greatly appreciated and went a long way in restoring our confidence in the restaurant. I called later in the evening just to let Danic know he and Carlly did a wonderful job but was was first met with the female manager who again shared a very aggressive and short tone with me. Once I talked with Danic he was so personable and grateful for the call. In the end, while the beginning of our evening was marked by disappointment and frustration due to the behavior of one staff member, the dining experience itself—thanks to Carly and Danic—was very positive. The food was great, and the service (once we were seated) was excellent. Final Verdict: ⭐️⭐️⭐️☆☆ (3/5 stars) Santa Lucia Pizza has potential and some standout staff members, but their customer service—especially from management—needs improvement. A more respectful and empathetic approach from all team members would have made this a 5-star experience.

Great food! Lots of gluten free options.

They have THE BEST gluten free pizza crust in the city. It tastes like real dough with all the delicious toppings of their regular pizzas