Sara’s Brunch

The service is very good, they serve quickly! The waitresses speak several languages ​​and are very smiling. I also liked that they have gluten-free cakes and almost all the dishes on the menu are gluten-free as well. A great choice for a weekend brunch with the family! 😋

Where to start? Very slow service to say the least, we had to wave quite a few times before a waiter came to serve us. I ordered the English brunch and a matcha latte, and made sure to ask whether there was any dairy on the dish and specified that I was allergic to it. First the matcha with oat milk arrived, the matcha powder had not been mixed properly so there was still a lot of lumps - if you cannot prepare proper matcha, please don’t serve it. The milk was also waaay too warm. Regarding the dish, I noted some white stuff on the toast and asked the waitress if this was indeed vegan. I was told that I received exactly what I ordered. After I said that I was allergic to dairy, I was instructed not to eat and that they would check with the kitchen. The waitress returned, saying it was Philadelphia and asking ME if it was ok. I mean?! I sent the plate back for a new toast, the mushrooms had disappeared, they had just transferred the bacon and the roquette on the now bare toast, meaning there still was some Philadelphia on the bacon. This still honestly unacceptable and quite dangerous. This place advertises itself as gluten free and lactose free, but the staff is untrained and unaware of dietary specificities. This is seriously misleading. All their cakes on display were without individual lids, ‘normal’ ones place above gluten-free ones - meaning a serious risk of contamination. I don’t even think the staff and/or the owner know the difference between lactose free and dairy free, and between an intolerance and an allergy. The menu does not specify the allergens, which is a regulatory requirement by the way. On top of that, there is an 3 euros fee if you want gluten-free which is ridiculous if you claim yourself as a gluten free place. If you have a food allergy, or an intolerance, avoid this place like the plague. If I had not noticed the dairy on my toast before eating some of it, I would have spent my Sunday at the hospital due to the sheer stupidity, ignorance and incompetence of Sara’s Brunch.

This was my second time trying this place, and unfortunately, it was another disappointment. As someone who is highly gluten-intolerant, finding a restaurant that truly respects dietary restrictions is challenging, and sadly, this is not the place to go. Service was poor—we had to wait 15 minutes before being able to place our order, despite signaling the staff multiple times. When our drinks finally arrived, my friend's vegan milk was overheated to the point of being burnt, while my coffee was merely lukewarm. The issues continued with the food. My friend, who has a dairy allergy, had to send back her toast because the staff didn’t realize that "Philadelphia" is a dairy product—a basic mistake that should not happen in a place claiming to cater to dietary needs. On top of that, I noticed a "gluten-free" carrot cake with cream displayed in an open fridge, directly underneath croissants. This means crumbs could easily fall onto the cake, creating a serious cross-contamination risk. This is completely unacceptable for anyone with gluten intolerance or celiac disease. If Sara wants to advertise gluten- and lactose-free options, these dietary needs must be taken seriously. Otherwise, they should stick to a standard brunch menu.