Schlotzsky's

Came here with my family for dinner. The restaurant was not busy at all but we were told we had to order via the kiosk. Kiosk is not great if you need to modify anything at all. As we were halfway through ordering, another family came in and they were helped immediately by a person taking their order. They ended up finishing their order before we did. This was a minor annoyance. My daugther has celiac disease and we ordered her the gluten free garlic bread with the tomato soup. She's had this many times before with no issues at this and other locations. When our order came the kitchen seemed really out of sorts and they missed many things on our order, including the gluten free bread. When they gave me the bread, I ask multiple times if they were sure this was the gluten free bread and the worker confirmed that it was every time. We ate and left, then my daughter starting vomiting about 1 1/2 hours after we got home. Really disappointed that the worker either wasn't taught about very common food allergies or didn't care enough to remake an item. I'm leaning toward to prior here as he seemed like he was trying to do right, this is on management I feel.

I had made an online order but due to a large catering order that was made around the same time, I had an extremely long wait. The assistant manager was quick to refund the meal and make it right without me having to ask. I really appreciate the care he took to turn a bad situation into a positive one and the food was great. I've been a long time fan of their gluten free bread!