Schlotzsky's

I went through the drive through at this Schlotzsky’s and ordered 2 gluten free pizzas and a large sandwich combo meal, $37.00. I got home and discovered I didn’t have gluten free pizzas, I called the restaurant and spoke to a nice young man named Ricky, who said he was sorry and would fix the mistake if I wanted to come back, I said I would be there in 15 minutes, he made the 2 gluten free pizzas. When I got there the woman who said she was a manager and also the person that took my order said I owed them $5.37 for the gluten free crusts! I asked if she was kidding, I’m making a 10 mile round trip because you got the order wrong! She said you never said for sure that you wanted gluten free. Again, are you kidding? I most certainly did! She said Sorry I have to charge you! I asked for the manager, she said she was the manager but refused to give me her name. I asked for a refund and she said she deleted the whole order, we’ll see. I can’t believe they wasted 4 pizzas and had such awful customer service over $5.37 that came from their mistake in the first place! They just lost a good customer. Make sure you check your order before you leave this location.

They have gluten free options for sandwiches and pizza! Plus their food is always good.