Schlotzsky's

I have celiac disease and have never gotten sick from eating here which means the kitchen must be clean and they must be careful with cross contamination. Love this location.

Made me come back NEXT DAY for a refund. If I could give 0/5 stars I would. I go to this location for lunch frequently, as they are one of the few places that has a gluten free bun in Nac, but now I do not want to return. I was informed by the cashier after I had already paid that there were no more gf buns, and he asked if there was any other sandwich he could get me instead. Since I cannot eat regular bread I said no, and he offered to refund it. I agreed. He disappeared inside for around 5 minutes while I waited in the car, and he came back to tell me they were trying to figure it out and to hold on a bit longer while he contacted the manager. After several more minutes he returned and said "I can't do the refund, can you come back at 11 tomorrow?" To which I replied "... you want me to come back here tomorrow morning at 11am on a Sunday to get my money back for a sandwich I did not receive?" He then replied (with a little sass) "Does that not work for you? Do I need to repeat myself?" By this point I was very annoyed and I had an appointment I had to get to so I agreed in frustration, as I had to leave. I then left without a sandwich, without my money, and without a guarantee I would get either. I then came back on Sunday, one of the few days off I get as a teacher, only to have them tell me they already refunded it. I was not offered any compensation for the inconveniences and personal time I had to spend doing this. The food is great but the service during this event was extremely subpar.