Like has been mentioned by a few other people, the food is great but the staff not so much. I asked about gluten-free options for a friend with allergies and got a snarky remark from what I suspect to be the owner of, “Well, I don’t know, shouldn’t you know?” I was a little taken back to get such a blatantly rude response, especially about something regarding allergies and health, something I’m sure is quite necessary to know to own and operate an establishment serving food. To boot, the entire kitchen was loudly arguing the entire time I was inside (about thirty minutes), and I stood at the front of the line for about five minutes (not joking) before someone came to the counter to take my order because they were too busy arguing.
All in all, the food was great and the prices were pretty reasonable (aside from charging for sauces, a personal pet-peeve 🙄). Some of the other staff took my order when I got ice cream for myself and other at the end, and he was fantastic. He was also chatting and laughing with customers in the store while cleaning and straightening things up. Bottom line: it’s horribly run by people who very obviously couldn’t care less about proper work conduct, but the food and prices are worth it.