Sea Watch On the Ocean

We've eaten at Sea Watch for years and usually had a very good experience. This time was very disappointing, both in the food and especially the service. We were given a very nice table outside as we requested. However our waitress was completely dismissive. It took nearly 30 minutes to just get waters at our table. We had to rely on other wait staff to answer questions and provide drinks. When she finally did show up, she took our order whereby I told her no less than 4 times that I had a gluten allergy. She even responded that she'd be sure to make a note of it. When the food came, it was not gluten free. Again I had to rely on another server to help correct the situation. Our server never once checked on us, brought us bread (that we asked for), or brought is drink refills. When I finally got my dinner (after everyone else at the table was finished, it was cold and the steak over cooked. Being that it was nearly 1 1/2 hours since being seated, I just gave up and ate some of it. Next, when I asked for a dessert menu, the server couldn't find one and rudely walked away. Now here's the best part, our server came to deliver the bill which was over $200. I would normally tip 20-25%. However in this case I tipped her about 5% (which was a gift, in my opinion). She even went so far as to blame me for not telling her of my gluten allergy. When when the table behind us (also very upset by the terrible service) vouched for me, she then blamed the other servers that were clearly trying to help her. As we were leaving, she was then standing at the upstairs bar chatting with a co-worker (which she did nearly all of the time she should have been waiting on us) at very loudly explained to co-workers and other customers of how insulted she was by the tip. I asked for a manager and after waiting 10 (after the place had closed), I was told he wasn't available. We've always enjoyed this place, but this experience has soured us. The host desk was completely disorganized with 3 ladies arguing with each other. I think management needs to see what's really going on with the experiences at this place. Our entire section became a community with our mutual contempt for the terrible service. Sea Watch....you're better than this. There is no excuse for so many families to have such a bad experience.

Excellent seafood,great service and awesome views of the beach and ocean. Gluten free choices too!