We visited your tea house to celebrate my wife's birthday. Overall, we appreciated several aspects of the experience:
The greeting upon arrival was warm and welcoming.
The timing for seating was perfect.
The selection of teas was excellent.
The atmosphere was delightful and contributed positively to the occasion.
The savouries were enjoyable, and the gluten-free options were thoughtfully prepared.
However, there were a few areas that could be improved:
Unfortunately, the sweets did not taste fresh, which was disappointing, especially given the otherwise high quality of the experience.
During my visit to the washroom, I observed three-four floor staff engaged in casual conversation and gathered around a cellphone, which gave the impression of inattentiveness. This was noticeable and detracted somewhat from the overall service standard. That said, one of the team members provided particularly professional and attentive service, which we truly appreciated.
In summary, while the experience was pleasant in many ways, we felt that the value did not fully match the $56 per person price point. For that reason, we are unlikely to return, but we do hope our feedback is helpful and constructive.
Thank you for the experience.