Sensory & Rye

Nice atmosphere and super friendly service. Tasty food. Very wide selection for gluten free options, one let down was very small vegan menu: 1 starter, 2 mains and 1 dessert available. Would be great to have more plant based variety.

We are frequent eaters at S&R and have made it our go-to place to eat in Hereford. Generally very happy with the service, food is amazing and the vibe is just perfect. However, my wife has been recently diagnosed with cancer which has resulted in an overhaul of her diet. No sugar and gluten more specifically. For her to enjoy a meal out she has to be “that person” and ask for a detailed list of what the item she wishes to order contains. She was met with resistance from the staff, not willing to show her a consolidated list of the food contents as it’s was “against policy”. We aren’t familiar with the food policies and the rights that establishments have when releasing this information. However, this incident ruined my wife’s experience there, meaning she was unable to order and had to leave. This is unacceptable, it’s not like we were trying to steal recipes or anything untoward. Simply my wife trying to order the right option from the menu to suit her needs and enjoy a meal with her daughter during a rough time. Frankly, I am very disappointed with the reaction of the staff, making it very clear that her request was bother to them. We are sad that this happened and have decided that eating here is no longer an option. Many restaurants have been accommodating, but S&R have not. This is a shame as we do enjoy being there.

I came to Sensory and Rye with my daughter to have lunch on Saturday June 29th. I enquired about their gluten free ciabatta and was told by the manager that I was not allowed to see what ingredients it had in it. They said it wasn’t policy. I thought this was incredibly unobliging especially as both Leaven and La Madeleine had very lovely staff who were happy to do so. I have Stage 4 Colorectal Cancer and an ileostomy bag so I have to be very careful with what I eat. As such I myself or my family will never be returning to Sensory and Rye again as I’m very upset with their approach to serving me.