Shake Shack Stanford Shopping Center

This location needs a major improvement in customer service. Employees all operated in a way as if customers didn't exist. We went there due to gluten free dietary needs. We read beforehand that there would be a friendly employee coming out to confirm. Well, we had to personally grab one too-busy-to-care employee (almost yelling). And she had not confirmed at all about the allergy restrictions. Then when the food arrived, we noticed the avocado was missing and no one bothered to inform us of the fact. Only after we spent 5mins grabbing (by yelling and waving repeatedly) an employee, did she casually say "running out" and offered no solution (refund, replacement, etc.). We literally had to press for refunds, to which a manager finally came out with a fake sorry attitude. The only reason this is not a one-star rating is due to gluten free protocols. No reaction to the food.

Love this place. Love that it has gluten-free buns.