Shake Shack Stockyards

The burgers and bread and cheese are amazing, the fries are decent and the ice cream is good, they also have gluten-free options and they are open late.

So disappointed with this joint- I have a severe gluten free allergy and asked to ensure the burger/patty I ordered was gluten free. I ordered via a person instead of a machine to ensure I double checked. When the burger arrived I noticed shallots covered in breadcrumbs. I took them out and ate the burger. I went up to complain and they said the shallots were covered in breadcrumbs. I then asked if I could have the veggie burger again without the shallots. I also asked again for the 3rd time whether the patty was fine and was told it was. I then sat down and waited for the burger again. Someone then came and said the veggie burger itself wasn’t gluten free- so I had just eaten a quarter of a patty which was not gluten free. I then ordered a cheesburger- when it arrived I confirmed again it was gluten free. Upon eating my husband said the bun wasn’t gluten free- I had take a bite already. Unfortunately I had to then walk to the nearest hotel and was sick in the toilets with significant stomach pain. I had booked a rodeo for that evening which we had to cancel. For a chain restaurant I am so utterly disgusted with this. I was just apologised to. That isn’t enough to manage the after effects, as well as not being able to make the rodeo which we paid so much money for. I wish I was able to just get a full refund of this meal including the tip- it was not worth it.