Shake Shack Upper East Side

Shout out to the manager that was working that night. I have celiac and was originally trying to make my order through the app but it was not accepting my phone number and would not let me proceed. When I got to the counter, I completely forgot to request a gluten-free bun, and had to use the bathroom as soon as I finished placing my order. I felt soooo bad, because my order was basically ready by the time I got back and that’s when I realized I forgot to say GF bun. The manager was in the front fixing a few signs, and aside from being very attentive to customers that were just coming in, he spoke to his workers in a really nice tone, gave great direction and made me feel less bad about forgetting. He had them redo the order and when I offered to pay the difference for the bun, he said it was fine. He also cares about feedback and told me I could always leave a review and I immediately felt more relief, since I can at least give him his kudos for being so great! He seriously deserves a raise! I wish I would have gotten his name, because he made my night!

Great burgers, fries and shakes. Gluten free burger was messed up. Had special sauce and tomatoes.

Gluten-free bread is excellent here! It's a bit pricey, but definitely worth it. The gluten-free hamburgers are also delicious, with crispy fries. They also offer refillable drinks. It's like stepping into another world!