Shake Shack Wellesley

My Grandaughter has Celiac disease and cannot eat Gluten. I personally went to Shake Shake in Wellesley and ordered a cheeseburger to be placed in a separate bag from the others so there would not be any cross contamination. I specifically asked at the register to get a Gluten free roll. I even asked for him to go to the back and ask the back to be sure to make this noted. I noticed there was a large group of Haitians speaking in French that did not speak English. So afterwards wondered if this was the cause for the error? That night my granddaughter was throwing up and begging me saying “ Help Me.”! I went back today and asked to speak to the manager and asked her “ can I see the normal roll and the gluten free roll”? The reason I asked was my grand daughter said she noticed her roll was the same as the others. More yellow. Well indeed we were NOT given a gluten free roll. I have always loved the hamburgers at Shake Shake but the. Team needs to be aware of this very important disease. The people serving need to be trained. The date this happened was June 29 2024. Shame on them!!!