Shakes & Burgers Bergen

My partner and I had dinner here today, the staff were nice, but we reacted to poor training. My partner has coeliac disease, which means he can't eat gluten etc. When we were going to order it turned out that the waiter didn't know what this was, which is a bit strange, but we can explain it, the waiter takes you to the one who prepares the food and it turns out that they have gluten-free burger bread, great we think. We order and everything is absolutely great. We ordered a milkshake and they put biscuits in my partner's drink which wasn't supposed to have any topping, they fixed it. What we see is that despite us making it clear that my partner is allergic, they just scrape off the cream and put it back in. We feel very embarrassed so we don't say anything, but we are very doubtful about how the food will be. When the food arrives they have forgotten that my partner is supposed to have gluten-free burger bread, but they fix it. I start eating my food and see that my chicken is not cooked through. It's red inside, I ate a few bites before I got to the obvious red, and I hope I don't get sick. We of course let them know, they blame it on the chicken, make me a new meal and bring extra dressing as compensation. It seems like the training here is very poor, and I really hope you address this, it seems like you have nice employees who want to make it a nice experience, but you as a company need to make it possible for your employees to do just that.

Thank you very much for the super service and very good food. Will definitely be back, lovely gluten free burger.