Shane's Rib Shack

Waited several minutes for employee to come to counter to take our order. The employee was in the dining room sitting down at a table eating. Several employees in the kitchen but no one covered her? Ordered gluten free pulled pork salad to go with two other menu items. Was told the pork was in the bag with sauce. Asked for another sauce. Employee seemed unhappy but put one in for me. Glad I did because there were two dressings, no sauce in the bag. The $10 salad was mediocre at best. Lettuce was limp, maybe 1/2 teaspoon of shredded cheese, a few cucumbers and tomatoes. The very small container of pulled pork was only half full and very cold! I understand that the economy is tough. Staffing is difficult. But to increase prices AND cut portions that much while also not properly staffing…makes me not want to return. We used to love Shane’s. Not so much anymore.

So disappointing!!!! Today is the second time that I ordered through Uber Eats and Shane’s got my order wrong both times. First time I ordered a half chicken and got ribs. Tonight, even though I clearly put “no bread” on my order it was there. I can’t eat food that has touched bread since I have Celiac Disease. As much as I enjoy the food when it’s right I don’t think I’ll go there again if I can’t get what I order.