Shelly's Tap and Grill Restaurant, London Ontario.

I am changing my rating from 4 to 2 stars. Their breakfast was great the week before & I am sure their breakfast is great this week. Before I could even be seated I was treated by rudeness, indirectly (I don't think the waitress realized how far her voice carries) I travel alot back and forth from Kitchener to London. There aren't alot of "breakfast" restaurants that I have been able to find. I remember the previous Pancake House that is now Shelly's Restaurant. The week before (Aug 20) I believe it was the manager that seated me & my son. It was about 10 min before opening, but he was so kind as to seat us so that we didn't have to stand in the hotel lobby. This week on Thursday Aug 27, was a completely different experience. Me & my son enjoyed our experience last week, so the obvious choice was to come back. The hotel reception & the security guard assured us that the waitress would be there soon. We were there about 8 min before 7am, but we were fine to wait. After a few min, the security guard went in to let the waitress know that there were guests waiting at the front. I can understand that we all have good days and bad. I've come from a long line of customer service as well as working at our family owned restaurant for over 25 years. I absolutely would never tolerate rudeness of staff or customers, but I always remain professional. When the waitress was aware of our presence, she just told the security guard (a little too loudly) that they were not open (clearly did not seem to care) I can understand if they were not open yet. But we stood there, waited some more and decided to leave. I'm guessing they were not open at all or to have said "we are not open for a few more min.( I mean a few more min after 7 because it was 7:04 on my phone) So we left hungry, drove down to Cora's which is not open. Then onto Family Circle Restaurant. Delicious homemade everything. Unfortunately no gluten-free bread or non-dairy options.

Lot's of menu choices and decent pricing. I tried the spinach salad with Strawberries and goat cheese and added Salmon and it was delicious! My wife had their gluten free burger and said it was great - she wouldn't give me a bite, so it must have been good. Worth a visit if you're in the London area!