Shug’s bagel in New Orleans has a strong overall rating of 4.5 out of 5 stars from customer reviews. The reviews are generally positive, though there are some mixed opinions, particularly regarding pricing and bagel texture.
Positive Feedback
Delicious Sandwiches: Reviewers frequently praise the bagel sandwiches, especially signature options like "The Shug" (bacon, egg, American cheese, and hashbrown) and the "Spicy Shug". The addition of a hash brown is a popular element.
Good Texture: Many customers describe the bagels as having a great texture, often with a crispy exterior and soft, chewy interior.
Variety and Options: The menu offers a good selection of bagels, spreads, and the ability to build your own sandwich, including gluten-free options.
Friendly Service: The staff is often described as friendly, quick, and efficient, even during busy times.
Atmosphere: The shop is described as having a lively, vibrant, and intimate atmosphere, with options for indoor and outdoor seating.
Common Critiques
High Prices: The primary complaint among reviewers is the pricing, with some finding it expensive for a bagel shop, noting that items like a lox bagel can be pricey compared to the local market average.
Bagel Texture Inconsistency: A few reviewers, particularly self-described "bagel snobs" from New York, have mentioned the bagels can sometimes be undercooked, doughy, or "cake-like" on their own, suggesting they work better in sandwiches.
Busy & Crowded: Due to its popularity, the shop can get very busy, with long lines and limited seating, especially on weekend mornings. Ordering online for pickup is a suggested workaround.