I was sooooo excited to see that everyone loved their gluten free food. My family doesn’t typically love BBQ but I insisted because I do. There was a line in front of us but we had some time so I wasn’t worried. I got the turkey sandwich and was so excited to see that they used Mrs. Hewitt’s bread because that is my absolute favorite. I hate Udi’s. So we waited and waited and waited. Watched several to go orders being picked up. The boys working there were kind of all over the place. No assembly line style or anything. Seemed chaotic. Then my family was served and the young man said my turkey sandwich would be right out. They finished their food and all other parties before us and 3 parties after us had gotten their food and left. The place had basically cleared out in the time we were there. Now I’m so mad and hungry I can’t even. My husband, now also getting impatient, asks them if my sandwich is coming. They said, OH yes, it’s coming. Another 10 minutes goes by. The young man came out from the kitchen and apologized for it taking so long. I’m like you’ve got to be kidding me. What is the hold up. You just put the meat on the bread. It’s not anything more than that. My husband had a turkey sandwich in regular bread. Another 5 minutes later they bring out my sandwich. I am now starving!!!! I go to dig into my sandwich, the bread was frozen. Like hard as a rock center. Unbelievable. I was about to lose my mind but I was so hungry and angry, all I wanted to do was leave so I didn’t make a scene. I hurried and finished the coleslaw (yum) and the little bit of meat. I saw my husbands sandwich and it looked like he had way more meat despite them weighing it. Plus after making me wait an hour for my food it seemed to me like there should have been a pile of meat or at least an extra side offered. The turkey was good. It’s such a shame that it turned out to be such an awful experience for my family and me.
If you cannot serve up the gluten free sandwiches in a timely manner than do not offer them. If I was told it would take an hour to thaw (actually over an hour since it was still frozen) the bun in a warmer, than I would have 100% been totally fine with getting a plate with an extra side instead. 100%. Left still hungry and had to rush to my son’s soccer game because we did not expect it to take that long. After dropping him off I had to run to get something else to eat.