Snooze, an A.M. Eatery

Not safe … wouldn’t recommend

This Snooze location is extremely poorly managed. We’ve given it three chances since moving nearby, but after today, we won’t be back. Staff were standing around behind the bar chatting and taking selfies, completely uninterested in guests. The manager even saw them and didn’t say a word, which says a lot about the lack of leadership here. The food was just as disappointing. The hash browns tasted stale, and while the gluten-free pancake flight had good flavor, it was way too heavy—not the light, fluffy texture I’ve come to expect from other Snooze locations. From now on, I’ll gladly drive the 20 minutes to the Huntington Beach location where the food is consistently better and the service is top-notch. This location seriously needs to step up its game. I usually don't write 1 star reviews but this location needs improvement and hopefully this review will let management know they need to step up their game.

My favorite Snooze brunch item is the pork belly fried rice and I get it at every Snooze I have visited in Colorado, Nevada, and Tennessee. This is the first Snooze that told me they could not make the porkbelly fried rice gluten free. I ordered my food via doordash (as I have many times from Snooze) and ordered the pork belly fried rice expecting it to be safe for me to eat (I have celiac). It wasn't, and is my fault for not checking before eating some of the rice. That being said, when I called to verify, the manager was far from helpful, and simply told me "There is a tab on DoorDash with our GF options just pick from there." I wasn't expecting a refund, but I also wasnt expecting him to respond so nonchalant, as if he has no idea how serious it is, despite being responsible for food safety in the restaurant. That being said I would not recommend this Snooze - the location in the Denver airport has better service and food than this location.