The products are really good and of quality, that’s undeniable. We feel the artisanal work and the effort to offer gluten-free products that taste good, and that’s rare. On the other hand, the service experience leaves something to be desired. Hours are very limited (two days a week), and online orders are not processed instantly even if the products are displayed as in stock — they are not validated until the next business day, which can be a little frustrating.
In addition, if you show up without having ordered, you feel that it is disturbing. The welcome is often cold, and it is even more obvious when the manager is there. I completely understand that it's a demanding profession, but a quick "Hello" or "Thank you for your purchase" costs nothing and makes a big difference. Being a retailer is not only about selling a good product, it is also about welcoming people with a minimum of human warmth.
I will never rate it below average because the quality is there. But a little effort on the customer relations side wouldn't hurt.