I rarely write negative reviews, but my recent experience at this restaurant has compelled me to share my disappointment. I specifically chose this place because they advertised gluten-free waffles, a critical option for someone with celiac disease like me. Unfortunately, I discovered that their claim was misleading. They use the same waffle fryer for all their waffles, putting me and others at risk for cross-contamination, and this crucial detail was not disclaimed on their menu or website.
After a long wait for a table, I was disheartened to find that the food was unsafe for me to eat. I ended up ordering a salad, which was fine but didn’t make up for the initial letdown. My boyfriend, who has no dietary restrictions, tried “The Dope One” waffle and enjoyed it. On a positive note, the nitro coffee latte was excellent and a highlight of the visit. They are also welcome dogs in their patio, which I greatly appreciate. However, the service was subpar, possibly due to understaffing, which only added to the frustration.
My suggestion to the restaurant is either to invest in a separate waffle fryer for gluten-free options or stop advertising that their food can be made gluten-free. This situation is unacceptable, and I hope they take this feedback seriously to prevent future issues for those with health-related dietary restrictions.