Sofia Mediterraneo Tamarindo

My girlfriend has celiac disease and clearly communicated the need for gluten-free substitutions. Unfortunately, the server laughed and said “it’s not a real allergy,” which is both incorrect and insensitive. Later your staff brought her the side of potato claiming it was gluten-free. After she had eaten it, he returned to inform us it actually contained gluten. This is extremely dangerous for someone with celiac, and frankly unacceptable. Additionally, she was the only one at our table who was repeatedly skipped when water and wine were poured. Whether intentional or not, the pattern was noticeable and felt targeted. We hope you take this seriously and use it as an opportunity to train your staff on how to properly handle dietary restrictions and provide respectful service to all guests.

Our waiter was not just rude, but disrespectful. It’s unfortunate because we were here on vacation and chose this place to come for our first meal. We tried explaining to the waiter I had a gluten allergy, when HE asked us about allergy concerns. He promptly informed us with a laugh, that it “Wasn’t a real allergy,” when everyone else at the table assured him I have Celiac Disease. I do not wish to be gluten free out of a fad interest. I was ignored by the server, noticed by the rest of my party, for the remainder of the evening. My water wasn’t refilled when everyone else was, we felt continually rushed and ignored and I was served breaded potatoes, that I ate, even after informing our waiter and the owner of my allergy, they did come to take it away but it was already too late as I had eaten a few bites. Overall felt disheartened at our experience. The owner was clearly proud of his food and it was delicious, but why I felt ostracized over an allergy is not only strange but idiotic. I have no idea why you would alienate someone over something they can’t control, it left me feeling embarrassed and angry and I felt I should let others with allergies know before dining here. I didn’t get his name unfortunately as each time I tried to ask, he left, ignoring me. Odd, don’t recommend.

Increíble!!!! My family and I went here on our last night in Costa Rica. Our server Kathy was very welcoming and friendly. I definitely recommend coming here wether on a date or with family. The food is an A+ with a range of selections. My dad is gluten free and they were very attentive in making sure he got the full experience.