Soul Burger - Randwick (inside Umami House)

The staff have no idea what gluten free means and to be honest I wouldn’t be surprised if they don’t know what vegan means either. The menu says some burgers are gluten free if ordered with a gluten free bun, however an old PDF of the burger allergens found online state that the very same burgers in fact do contain gluten. I asked staff about whether or not the burger contained gluten and she didn’t understand what I was asking and ended up coming out with a gluten free bun on my burger which I ended up removing myself anyway since I personally don’t like it and find it too dense (I ordered a bun less burger and asked staff to make sure it was gluten free - they asked if I wanted the burger to be bun less or with a gluten free bun, and I said I would like it to be bun less and if there are gluten free ingredients just let me know or remove them. I think this just confused them unfortunately). I decided to give the staff and menu the benefit of the doubt but after vomiting at 2:30am that night, I won’t be returning. This was more of an issue with communication than quality of product because as bad of an experience being sick later at night is, if I weren’t gluten intolerant I would have really enjoyed it :)

I came in late on a weekday afternoon, so there was literally one staff who cooks, also take order and clean the tables. It wasn't busy so that's ok. They have a variety of vegan options, for those who want natural or vegan mock meat as well. I chose BBQ pork pork which had vegan Veef and jackfruit. Then bun can be made gluten free. It was very saucy with the fillings always want to slide out. It was messy but it was good. Definitely better than other vegan burger joints I have been to. Fast, delicious and reasonable price, which made it more accessible. Will come back more often now!