So disappointing and strange for a supposedly professional service! I ordered a gluten free cake for my friend's birthday. I had questions as I don't order a lot of cakes. My last question was whether she would write on the cake "Happy Birthday". She said no. I decided to just get a cake topper that says Happy Birthday, so I asked a little more about what the cake would look like so I could choose the right topper. I had my phone off for awhile to get a break from it, and when I turned it back on she had accused me of saying the cake would be ugly, canceled my order, and refunded my money. I was very disappointed as now I have to figure out where to get a cake! It's like she took it personally or something that I wanted to know what the cake would look like and it seems like very erratic, odd, and unprofessional behavior.