Soup Thyme

URGENT WARNING: Unsafe for Individuals with Celiac Disease I strongly advise against dining at this establishment. As someone with Celiac Disease, I trusted this restaurant to handle gluten-free (GF) requests appropriately. When placing my order, I specifically asked for the “Thyme After Thyme” sandwich to be made GF on GF bread and requested a glove change due to my condition. They agreed to these precautions. Upon consuming the meal, I experienced severe symptoms indicative of gluten exposure. Concerned, I called the restaurant to verify if the chicken cutlet was GF. I was informed by a staff member that it was not GF and that they were too busy to address my concern. The manager, Ron, then rudely admonished me, stating, "educate yourself on gluten because cutlets aren’t gluten-free," and "guess what - people order GF soup and get crackers with it." He was arguing with me, yelling at me. I have dined at numerous restaurants that offer GF chicken cutlets. This establishment should have informed me that their cutlets are not GF and offered a safe alternative (grilled chicken), especially after I specified my Celiac Disease. The management displayed gross unprofessionalism, and the staff lacks essential knowledge about food safety and gluten cross-contamination. This restaurant poses a significant health risk for individuals with gluten allergies. Immediate education on professionalism, food safety, and proper handling of GF requests is URGENTLY needed. I am truly disgusted with the management here.

Great selection of soups and sandwiches, vegetarian and gluten free options too....so yummy!