South Country Deli

I wanted to share some feedback regarding my recent experiences at your deli. I’ve been a regular customer for the past two years, primarily because you are one of the few places nearby that offers gluten-free bagels. My family and I typically order from you weekly, spending between $20–$30 each visit for either two bagels (with cream cheese) OR two breakfast sandwiches on gluten-free buns. Unfortunately, over the past several months, we’ve encountered ongoing issues with the preparation of our orders—specifically, the lack of cream cheese on the bagels. On several occasions, there appeared to be little to none, which is disappointing given the premium price and the expectation of quality that comes with ordering from a deli. When we raised this concern, the response we received from staff was dismissive and, at times, unprofessional. Comments such as “I made it myself, so check and make sure there’s enough cream cheese” were delivered with a tone that felt sarcastic and uncomfortable. On one occasion, we were even charged extra to ensure there was what was described as an “over the top” amount of cream cheese, which felt unfair given the circumstances. We’ve always appreciated having a local option for gluten-free bagels and sandwiches, but the combination of inconsistent quality and poor customer service has unfortunately led us to consider finding another source or going directly to a baker. I hope you’ll take this feedback constructively—it’s meant to help improve the experience for all customers, as we truly want to continue supporting your business.

Great food. Good service. Never disappointed by the breakfast. A lot of good gluten free options and safe.