Spice Kitchen

I used to come here all the time, because they had the best butter chicken in town! This particular experience was the absolute WORST!!!! I called to place my order over the phone, as I used to always do…. it took me almost 15 minutes to try and explain what I wanted! So after talking to 2 or 3 different people I had to talk to a couple different people, I was FINALLY able to get my order communicated! (I kept getting different answers to my questions, and got really frustrated, because they didn't understand what I was saying. I had explained that I could NOT have gluten or sugar, and they said "no problem." I had ordered a butter chicken and got a gluten free roti with it for an dditional $0.99. When I was asked for my name over the phone, I said, "Charlotte, like Charlotte's Web." (Which I thought was obvious) "Can you spell that please?" she replied, so I spelled it out nice and slow for her..... When I was given my "receipt", which was just a note with what I ordered, it had my name on the bottom that read, "Charloppe". "What does that say?" I asked. And she said, "Oh she wrote your name down." The gluten free roti was hard as a rock, and didn't taste like roti AT ALL! Also, the butter chicken was unusually sweet. I had called back the restaurant to ask if there was any sugar in this dish, and she said no. So I asked what sweetener was used, and once again, had to talk to 2 different people, before the chef finally came to the phone. After pratically arguing with me that there was "no sugar", I asked him to read me the ingredients of the tomatoes and tomato paste they use; I had to repeat myself MULTIPLE times, before he finally read me the ingredients on BOTH. "Contains sugar," he said. Um..... if a customer tells you they CAN NOT have sugar, don't you think maybe you should know the ingredients before you make it? Thank God I'm not anaphalactic, or I'd be in the ER right now, and filing a lawsuit!!! I don't know if people are just getting lazier and more careless, or if they are truly that ignorant?! I did end up eating the [sweet] butter chicken I ordered, because it was my dinner. Unfortunately, I am getting quite ill! (Maybe from the sugar that I said I couldnt have? 🤷🏽‍♀️) I was also given a FORK to eat butter chicken. (Which was more like sauce with a few chicken pieces-can I please have some chicken with my sauce???) If you ate soup, would you use a fork for it? 🤔😡🙄 This place went from the best in town, to the worst! I'll order elsewhere from now on!!!

This was, by far, the worst Indian restaurant experience in my life. First, the staff is not needed, because you need to write down your own order on a very poor looking piece of paper. I have food allergies, so we asked the waitress (who was just standing over us, waiting for us to finish writing our order) which dishes are dairy free. I'm also coeliac, so I ordered a gluten free naan bread. She went back to the kitchen to confirm with the chef, we placed our order, and there she went. We ordered 3 dishes to share. After a VERY LONG wait, we got presented with our order, delivered to us by a very dirty looking robotic device. We yet again, had to go through the self-service and get the food from the robot to the table ourselves. 2 second later, the waitress comes over to say that one of the dishes is with dairy... The rest of the dishes, that I could actually eat, were just below edible. A spinach dish was just pure salt. The potato one was tasteless, and as I mentioned, I couldn't taste the third dish due to my allergies. The gluten free naan was literally swimming in grease. How can anyone even try to eat that. It screams indigestion. I would definitely not recommend this place to anyone!!!