We came here for a birthday meal. I made the server aware of my coeliac disease, and was asked 'how severe is it?'. Instant red flag.
There was no separate gluten free menu, nor did the menu list any allergens. I asked if the steak was gluten free, and was told I can have it without the sauce or fries. No other options listed, no option to substitute. The server didn't suggest anything else. When I asked why I couldnt have the lemon and herb dressing I was told it contained celery and mustard which 'you can't have'. Which is incorrect, and when I said this, the server disagreed with me and told me very confidently that I couldn't have the sauce. They didn't believe me about my own condition! As a 'compromise' the sauce could be served separately with the salad. Lo and behold, I had a steak with salad, with a tiny pot of dressing. A different server who brought it didn't know if it was gluten free either, and went off to ask the chef. They never returned. So no lemon and herb dressing for me. Another waiter who happened to be at the next table helpfully suggested the chimichurri dressing for my steak/salad, which when I tried to order, the original server once again told me I couldn't have it either because it contained cream- again, incorrect!! I couldn't believe it. My substitute, substitute dressing arrived about 5mins later, and I had a chimichurri flavoured steak and salad. No variety. Still cost nearly £40.
That an upscale restaurant could have such poor training on allergies is quite frankly astounding in this day and age. We paid more for this single course meal than we have at Michelin star restaurants! I found the experience exasperating as a coeliac and needless to say would not be recommending this to anyone with coeliac disease, food allergies or intolerances. It is hard enough to live with this condition.
Please note- coeliac disease is an auto-immune disease caused by a reaction to wheat, barley, rye, oats, spelt and other grains. It is NOT an allergy, and even if it was, there is no such thing as a 'mild' or 'safe' level of allergy/intolerance.