Pretty weird experience here with service, food was about a 5 out of 10 but it wasn’t especially amazing for pub food, just standard. Atmosphere was fine, door man was pretty friendly and there was a couple good wait staff who were super helpful for our table.
Unfortunately our experience was ruined by one of the wait staff with super dismissive behaviour. We had a celiac on our table with obvious dietary requirements, so when we ordered at the bar we double checked everything was available as the app had labelled one thing as not, however the bar staff was confident it was actually available. I guess this was just a miscommunication between kitchen and front which is understandable. However when the food arrived, the waiter dropped the food on the table, and then said, oh by the way the other thing you ordered isn’t available. And then just walked off without an apology or another word.
Two problems with this, we felt like our custom was completely disregarded as why would you wait until the food is going to the table to tell them somebody is not getting their meal, surely the chef or expediter of the food would see this issue and immediately let the table know, so people could dine together.
The second big problem we had, was there was no solution offered, we looked at each other and said “well, better get up and try and get our money back for the food we paid for which we didn’t receive”
To just walk up to a table and say, “hey, half your food isn’t coming, see ya” is wild behaviour, after about 20 minutes of waiting at the bar we were able to get the issue rectified with the bar staff, but we definitely should not of had to go out of our own way to sort out the issue, essentially doing this waiters job for him.
The reason for the one star review was despite all this, our celiac friend is now quite sick after eating there, and having had no other food outside of their home other than here, absolutely confident their needs were not met by the kitchen, if there were even made aware of the dietary requirements. If you are a celiac, do not eat here.